Finance questions
What are fiat and crypto?
Commodity money is valued on its own worth, like with precious metals (e.g., gold and silver). Fiat money has attributed value because a government declares it legal tender - it has no intrinsic value.
Cryptocurrencies are digital assets that are a medium of exchange between two parties. They allow direct transactions between individuals without the intervention of an intermediary, such as a bank.
Read more about what cryptocurrency here .
How can I buy crypto by fiat on EXEX?
To buy USDT (key currency for any currency pair on EXEX) by fiat funds (your country's normal currency or the currency on your card), you have to make several easy steps following our instructions!
How can I sell crypto and withdraw funds in fiat currency?
How can I deposit in crypto?
If you want to deposit USDT to EXEX from another wallet, you need to transfer your USDT cryptocurrency to your wallet on the platform. And if you're going to withdraw funds in USDT from EXEX to another wallet, you need to take a few steps following our instructions
How can I withdraw in crypto?
If you want to withdraw USDT from EXEX to another wallet, you need to take a few steps!
How to create a crypto wallet?
A crypto wallet is a tool that you can use to interact with a blockchain network and cryptocurrencies. A crypto wallet is a place where you can securely keep your crypto. There are many types of crypto wallets, which can be divided into three groups: software, hardware, and paper. Depending on their working mechanisms, they may also be referred to as hot or cold wallets.
Read more about crypto wallets
When the deposit and withdrawal will appear?
Most deposits and withdrawals are processed instantly from our side, but it can take up to 24 business hours, depending on your chosen payment method.
What do I do when I withdraw to the wrong address?
When you create a withdrawal request and click “Send”, EXEX starts processing the request. Once it is successful, it is impossible to cancel the request.
If you mistakenly withdraw funds to the wrong address, EXEX won’t be able to identify the receiver of your funds and provide any further assistance because of Blockchain anonymity. Thus, please, always check the wallet address when you deposit or withdraw.
What is transaction Hash/Txid?
Hash(Txid) is a unique transaction address in a blockchain that proves the transaction has occurred.
It consists of alphanumeric characters that help identify transactions in a Blockchain.
If you have any issues with a crypto transaction, please provide the transaction hash to our Support Team so we can check your payment and help.
How long do Long and Short positions take to be executed?
Once you create an order, it is instantly submitted into a system.
Can I pay with a bank card?
Yes, you can use a bank card to buy crypto. You can learn more about how to buy crypto with fiat right here.
What payment methods are available?
You can see the full list of methods available in your country if you click on the "Buy" button in the "Main" or "Wallet" tab. Methods can differ depending on the fiat currency you choose and the amount you specify to be credited.
Can I deposit using someone else's account?
When you deposit, please use your own e-wallets/bank cards/bank accounts.
Do you provide trading loans?
To be able to start trading, you always need to make a deposit first. You can do that with fiat or crypto. Follow these links to know more about deposits: How can I buy crypto with fiat? How can I deposit in crypto?
If you make a deposit to your margin balance, you can use leverage to increase your initial investment. The availability of the multiplier depends on the asset you choose, and it can increase your deposit by up to 500x.